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Designing the Marriott mobile room key experience meant reimagining how guests interact with their room access through the Marriott app. I focused on developing an intuitive interface that makes receiving and using digital keys effortless. To ensure the solution was effective, I conducted user test groups, gathering feedback to refine the process and enhance usability. The ultimate goal was to provide a smooth and secure way for guests to access their rooms, reflecting Marriott’s dedication to cutting-edge convenience in hospitality.
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